It Takes a Long Time to Build Trust - It Takes One Action to Destroy That Trust

"I cannot trust a man to control others who cannot control himself" - Robert E. Lee


"People ask me why it's so hard to trust people. I ask them why it's so hard to keep a promise." - Unknown


"It takes a long time to build trust. It takes one action to destroy that trust."


Are you helping yourself and your business by being a dependable, trustworthy person? Or are you making the consistent mistake of changing your mind and, more importantly, what you say, and what you tell people, for the goal of obtaining short-term profits? Or, as the old saying goes, are you tripping over the quarter to pick up the penny?

Are you building the image of a person that the people around you can trust to do what they say they will do, when they say they will do it, on time, every time? Are you working everyday to build that trust amongst your coworkers, clients, business partners and customers so that they know, that you are a 100% trustworthy person who they can depend on and, in the case of your coworkers and partners will work for and follow through thick and thin?


If you are not doing that, you are making a big mistake and you are damaging your business chances of success on the long term.


I work with a guy whom I trusted and worked hard with for ten years. Oh sure, sometimes we get into disagreements on how our business should be run, but, ultimately we are heading for the same destination so sometimes there will be differences on how to get to the goal. That's okay. As long as we are going to the same place, then it's okay to argue on how to get there; maybe he wants to take the train and I want to take the bus.


Recently though, we have been getting into disagreements because he keeps making promises to people and breaking them. I wince when this happens. In the life of a business, it's okay for a company to test the waters and see how things and new business plans float. Sometimes, perhaps even often, it's okay to stop in mid-stream and cancel projects or even completely change the direction of the company. But I don't think it is okay to make promises to people that you are going to "do this" or "do that" on Monday then, on Tuesday, tell them that you won't do what you promised.


Like I said, businesses change. It's okay to change and change your mind. Breaking promises is something that happens sometimes, but breaking promises to different people once a week or everyday is completely out of line and way over-board.


I had to have a polite word with him about it yesterday. It was a good talk.


One day, about one month ago, the boss of another famous company in Japan called me up. His business had dropped 30% over this last 12 months. He told me that he needed to do something and he wanted me to come up with a new promotion plan for his new service which was starting up in 2.5 months. He wanted me to do it because he said he knows my reputation and he needed a "quick to react" plan. That's what I excel at. Within a week of his asking, I had spoken to several of my trusted people in my buzz marketing network and arranged a comprehensive plan that ran for 6 months starting within 3 weeks! I presented it to him and he said he loved it and wanted to do it for certain.


He also told me that he needed to clear it with his staff but it shouldn't be a problem. That was a Friday. He promised me that he'd call me back that next Monday. He didn't call back. The next day, Tuesday, I sent him an email since time was critical. There was no reply. I also sent an email on Wednesday and Friday, still, no answer. The next week, I called him up and spoke with him on the phone and he said the staff were all right and he wanted to talk with the local government organization for the promotion. I stressed, once again, that we were losing valuable time. He said he understood and he promised me he'd call me back that evening. 


He didn't call.


The same thing the following week. Finally, three weeks after the first meeting, I spoke with him on the phone on a Monday. He profusely apologized for not getting back to me and then he said, "I am keen to go on these plans. I'll definitely get back to you Wednesday, Thursday at the latest."


He didn't call me back again! That's 3 times he promised to call me back and didn't. 


Now, I know everyone is busy, but too busy to pick up the phone and make a 20 second phone call? I don't believe that. 


Now some people will say, "Maybe he just can't say 'No!'" but this is a foreigner we're talking about. Not a Japanese. So saying, "No!" shouldn't be a problem. 


The plan I came up with was contingent on a few other parties getting involved. It was an organic buzz marketing solution. This means that there are two or three other companies or entities that tie up for the promotions and create a synergy to promote an entire concept to a much wider audience than if the promotion was ran by just one company.


In some of the pieces of the promotion, I talked to two of the most famous companies in Japan to become partners with this initial company that contacted me ran by this foreigner. These other two companies are huge organizations and we have done several organic, buzz marketing promotions together over these last 4 years. They completely trust me and I trust them.


They know that I am going to do what I say I will do. I know they will reciprocate; they will always do what they say they are going to do. That's how you build trust. That's why we enjoy working together.


This foreign boss who can't even call people back when he says that he's going to call? I didn't tell him to call on "Wednesday, or Thursday night at the latest" he volunteered that by himself.


Is this person trustworthy? Do I want to allow this sort of person into my trusted network of folks who work in organic and buzz marketing? Do I feel confident that this person won't piss off my other partners? Would you, dear reader, trust this person and introduce him to your trusted partners? 


No way. I don't think so.


I gave this guy a chance and tried to trust him, but now I can't. I don't want to work with him. I can't. 


I now understand why his business is down 30% over the last year. No surprise there. Does it surprise you? 


I also know that he is going to call me and, at the last minute, ask me to arrange the promotions, but I am going to have to decline. I can't depend on this guy not to make me look bad to people whom I've worked with and built a reputation of trust. I've mentioned before that sometimes the jobs you reject are just as important as the jobs you keep. Heck, if we're not going to do great work, then I don't want to do it. 

Incredibly, the "Untrustworthy meter" does go to minus eleven

Like I said, 


"It takes a long time to build trust. It takes one action to destroy that trust."


This guy has committed three of those "one actions." I can't trust him. I mean, would you?


Don't be like this guy. Build trust.


It's hard to measure the value of trust in a relationship but we know the cost of losing it.

Personal Blog Passes 1 Million Page Views in 1.6 Years

Thanks to everyone. Thank you so much!


By the time I post this article, this blog will have surpassed 1 million page views in 1.6 years. That's pretty awesome if I say so myself. That may not be the record but it must be pretty close for a guy who just started blogging with no fame or corporate backing to help him out. Thanks so much to everyone. I could never have done it without you all.

Major companies can get a million page views, they have status and name-value. But for a personal blog on a very niche subject like mine (Japan, marketing and media - and in English no less), that is an incredible number. I have asked a few Internet expert friends about it and they told me that it was "amazing." I like to think so.


When it comes to blogging about Japan in English, I would venture to guess that there may not be another 3 or 4 personal blogs in the entire world that have surpassed 1 million views! It is especially rare when you consider that I never blog at all about gadgetry or gaming. (I do know that there was a very excellent ramen one that I passed by one time that did have more than a million views and I've looked for it to show you, but couldn't find it.)


I like blogging. But there is frustration... Well, I should say that blogging, in and of itself, doesn't frustrate me that much but when I am asked for marketing advice (mostly buzz marketing of which blogging is an integral component), the frustration comes in when people (especially corporate types) - just don't seem to understand... They give lip service to blogging and her sister "Organic Marketing", but when push comes to shove, they just don't "get it." They invariably will go back to old ways and pay money to have their paid advertising show their company at the top of a Google search result...


Oh hopelessly lost souls!



You've really got to stop and wonder why in the year 2012, when the Internet is so integral to our lives and thing like, say, Facebook has over 750 users that most corporations have a Marketing section whereby not a single one of them blog... 44% of Japanese companies don't even use Social Media... And those that do, do it poorly... Alas...

These sorts make great bloggers.

Blogging is like being a mad scientist in a laboratory: You are basically on your own trying out different subjects, titles, word combinations, file namings for images, tags and keywords to see what gets good results. There really isn't any textbook for doing this. The closest thing is David Meerman Scott's New Rules of Marketing and PR but that's already nearly five years old! And, in the life of the Internet, five years is ancient history! (By the way, David Meerman Scott and I have corresponded and he greatly encouraged me to start this very blog!)


Here's some of the great things I've learned through blogging over this last year:


1) How to get #1 rankings on a Google search without paying any money


2) How to do the same for images that will lead to your website without paying any money


3) Credibility is very hard to get, it is nearly impossible to buy. Blogging and Organic Marketing are truly credible methods to get the message out.


4) Merely by blogging and experimenting, you will understand more than 98% of all people - even Internet engineers - how marketing works (or doesn't work) on the Internet.

Blogging is a study experience for me. I do this to learn new techinques. Things are always changing the only way to do it is to, well, do it. Like I said, this blog is like my laboratory and I am the mad scientist. I've gotten pretty good at figuring out how this all works... But, I must admit, one thing doesn't change: In Japan, sex and cute sell. 


It frustrates the beans out of me when I write something that I think is really good and intellectually fulfilling, yet it gets few reads; but when I write something with lots of photos of sexy Japanese girls, it will get thousands of reads... Er, maybe i should say, "views" from all over the world. 


But, even that is a learning experience because I know how to take the exact same content and get a few hundred views or get 100,000 views. There is a method to the madness!  


The things that make me happy the most about blogging is getting nice mail and intelligent comments, even if they disagree, and meeting new people. 


Blogging can be exhausting, but it can also be rewarding. Through writing, I think I help myself to become a better person as writing is excellent therapy for the soul. In that way, I suppose, it wouldn't have mattered if I had never even reached 100 readers.


As an old Zen Buddhist saying goes about charcoal ink painting: "The valuable thing is the moment of painting, not the the final picture."


Absolutely the same can be said about blogging.


My next goal is to hit 2 million page views in January 2013. Thank you so very much for your visiting this blog sometimes. I do sincerely appreciate your time and most kind consideration.

NOTE: Finally, please allow me to indulge myself in this self-congratulatory message and to thank my friends who helped me to get here: First off, my friend, Lew Rockwell, who gave me my very first break in blogging in 2004; Koji Kamibayashi "Nihon wo Genki ni Shitai;" My friend Mish Shedlock over at the Global Trend Economic Analysis Blog; Yuka Rogers "Official Blog," David Meerman Scott, Tim Williams,  Jimbo "Jimbo's Japan," Andrew Joseph "It's a Wonderful Rife," Ryu Oni "Monkeyman in Japan," and so many others (especially bloggers) who have come and gone over these last 20 months. Oh and I have to thank Seth Godin for his great books and the one he autographed for me!

Finally, to my friends and to those who are thinking about blogging; Most bloggers don't last more than 2 ~ 3 months. It gets frustrating. You write your heart out and then only three people read what you wrote. In the first two months of this blog, in my archives, I have many tips on how to get more page views, if you are thinking about blogging, or want to know how to get more views, perhaps you can find something useful there. I hope so.

Or, you can do it for yourself... That, my friends, is where, I think, you'll find the real rewards.

Once again, thank you to everyone!

Keywords: page views, buzz, organic, buzz marketing, 1 Million Page Views, therapy, 1,000,000, hits, reward, page views, Japan blog, amazing, incredible, marketing, Mike in Tokyo Rogers, personal blog, blog, blogging,   

Organic Marketing: The Future of Advertising

The old order of marketing and advertising is falling by the wayside. The future of advertising is not tomorrow, it was a few years back. And if your company is not on it now, you are way behind the curve.

There are examples all around us of the new way to advertise. Some big (and fashionable and cool) companies are doing it. They are laying the foundations and showing everyone how it is done... Let me repeat that: They are showing everyone how it is done! Yet 95% of the companies see it but do not copy or follow or, well, maybe they "just don't 'get it.'"


These businesses are like dinosaurs. I reckon that when that huge-a*sed asteroid hit the earth several millions of years ago, the brontosaurus were standing there and, weeks and months, after the temperature had dropped dangerously low, they began to think, "Gee... It's getting awfully cold..."


Do you think the dinosaurs thought, "Maybe I'd better move to where it is warmer?" Nah. They didn't. It may or may not have helped. But certainly standing there and doing nothing, or doing the same thing they had always done, wasn't a good option.


My God! If I had a few dollars for every company I see everyday standing, there doing nothing, or doing the same thing over and over and expecting a different result, I'd be a millionaire! (Maybe only a million yen because I hate going outside too much, but you get the idea!)


The old way of advertising:


Talk to people in suits and give them money. They run a full-page advert in a newspaper. It says, "That's a great place to eat steak. It is soooo delicious!" Cost of this advertising: $5000.00 or more.


Joe Happoshu sees the ad. You see the ad. Do you go there? Nope. Why? No one believes this sort of advertising anymore. 


The new way of advertising: 


Your friend at the office says to you one day, "Say! Have you tried that new steakhouse on the corner? It's really good." Do you go there? Yes. you do. Why? Because you believe your friend. Cost of this advertising: Zero.


There's an old saying: "Credibility is very hard to get. It is even harder to buy."


So why does your company continually try to buy credibility?


The new way of marketing is to build a reputation by using organic methods to spread the word of mouth. Organic means that we tie up other companies with yours and make a mutually beneficial marketing program that is very low cost and gets the word of mouth buzzing. It must be organic; it must make sense to the public... People interested in one aspect of the marketing will be drawn to another if we fit the pieces of the puzzle together correctly. And bloggers (that people like your friend in the office read) write about you.


Sure, sure... Your company and staff (and your advertising agency) pay lip service to blogging and Web 2.0 and 3.0, but if you were to actually sit them down and explain to you a concept like Web 3.0 I'd wager a donut that they can't do it and I'd wager a year's worth of donuts that they DON'T do it. 


The problem with most Japanese companies is their advertising people are so stuck with the old way of doing things, they just can't get their head around concepts like Web 3.0... Web 3.0!? You kidding me? Look at most company Internet web pages and you'll see that they are stuck with Web 1.0 concepts. Concepts that are nearly ten years old!!!


As a funny aside, I was mentioning to someone how it is a waste of money to buy advertising on the Internet to have a paid ad at the top of the page for results for a Google search. The guy told me that they were spending ¥2 million yen (about $25,737 USD) per month on that.* Inside, I cringed. I told him that he could do the same thing for free (it requires effort though) and he told me that he "had a good engineer." I told him that there is a big difference between an engineer and a blogger...


Stop for a second and think about that logically! Thinking that an engineer could be good at advertising and marketing is just laughable if you stop and consider it... If you are running a big company and spending a big budget on SEO or banners ads for top results on Google searches, then I ask that you do, STOP RIGHT NOW and think about that for a few seconds!


You have an engineer running your advertising and marketing promotions for the Internet? Quick questions? Do they blog? Do they Facebook, Twitter or do any other Social Media? And, the killer question; This person is in charge of your company public image and face on the Internet; would you be comfortable with that person speaking in front of a crowd of, say, 1,500 people? No? Then why in the hell do you believe this person carte blanche for the Internet where there are 500 million people?


Sounds pretty dumb, doesn't it? You'd be surprised at how often I see this everyday. In fact, this is not the exception, it is the rule. Any questions why business is down?


The new way requires ideas, creativity and effort. It doesn't require geeks who have poor social skills or huge sums of money to be thrown to wonks with stale ideas or your own company marketing people sucking a lot of air through their teeth. 


They require ideas and creativity. Here's one I arranged last year:


A major pizza chain wanted to promote their New York pizza and their new online ordering system. They've asked me for ideas. I have given them many so far. This was the idea I gave them this time:


Order a pizza online and get the chance to win a vacation for two, business class to New York for 5 nights in a 5-star hotel.


Simple. 


The pizza chain got a great 2-month campaign and visibility and buzz at no cost to them (I was paid a small coordination fee). The airlines? The hotel? They got their name, photos and advertising on 17.5 million flyers delivered to people's homes; 7.8 million menus inserted into newspapers; 3.8 million direct mailing to subscribers of the pizza chain; 250,000 flyers on boxtops delivered with pizzas to customers homes; top page visibility on the pizza chain web page which receives over 12 million unique views per month. And write-ups in major Japanese magazines as well as a huge buzz campaign on Twitter and Facebook. 


Cost to airlines and the hotel? Zero. Simply the cost of providing the gifts.


Not only did all three of these entities enjoy a great promotion that was organic (Makes sense, right? Everything is New York related) This campaign ran for two months. If you do an Internet search for this campaign in Japanese you'll will find over 606,000 results. Those results are almost all bloggers and mentions on Social Media about the campaign.


If any these entities arranged this promotion through Dentsu or Hakuhodo, it would have cost them at least $70,000. I arranged it for about 1/20th that price.


This campaign did not require any email registration or any actions by the end users at all. They didn't even need to order a pizza! All they needed to do was go to the website and become a member of the online ordering service that the pizza chain has started. No purchase necessary.


In spite of the fact that nothing was necessary to join the contest, purchase or enroll, the pizza company had over 16,000 direct email inquires from end users. Throw that in with the word of mouth promotion from innumerable bloggers and Tweets and you have a killer promotion. That is an awesome result!


Am I bragging? Well, thank you. Yes, I am. 


Is your company missing the boat? If you are in Japan, I'd wager that you are. It is funny that Japan is so technologically advanced yet we find that so many companies do not take advantage of all the tools available.


Is is laziness, fear or the hesitation to take responsibility? I'm not sure but some people are really blowing it for their employers. Don't believe me? Here's a recent article that talks about how a whopping 40% of Japanese companies don't even use Twitter. Of course, Twitter is a small part of the puzzle (and, actually, a very minor piece of a bigger puzzle) but the fact remains that such a high profile FREE media is not being utilized by Japanese companies shows that this is just the tip of the iceberg of a bigger problem.


Are you going to do something about it? Or is sucking air through teeth the best way to get the job done?




* = Advertising strategies do need to change with the times. Internet click ads had a click through rate of 3% when the idea was fresh and new in the 90's... By 2003 it was down to .28% ... Today? Last I saw, about two years ago, it was something like 0.07%.... And yet, it is still one of the most expensive methods to advertise. Go figure.